Returns & Cancellations


In the rare event that you wish to return a product to us you should notify us of the reason within 48 hours of receipt of the goods by e-mailing [email protected]. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

We would note that frozen products should be returned using the appropriate transport to preserve it’s condition otherwise no credit will be given for the return.

Products should be returned to Purely Raw, Unit 5, Beacon Road, Poulton-Le-Fylde, FY6 8JE and proof of despatch emailed to us. Refunds will only be paid in respect of Products returned to us in accordance with these Terms for goods that are damaged or faulty.


We regret that we cannot accept cancellations of orders for the purchase of perishable goods unless they arrive damaged, faulty or not the item that has been ordered. If any of these circumstances should prevail please use the procedures explained within the returns section above by notifying us within 48 hours of receipt of the goods and returning the goods accordingly.

This policy does not affect your statutory rights.