Privacy policy
Privacy Notice
Last Updated: June 2026*
At Purely Raw Ltd ("Purely Raw" "we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, store and protect your personal data when you visit our website, make a purchase in-store or online, contact us, or otherwise interact with our services.
This Privacy Notice explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the rights available to you under UK data protection law.
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1. Who We Are
Purely Raw is the data controller for the personal information described in this Privacy Notice.
1.1 Contact Details
Purely Raw
Unit 5A, Furness Drive
Poulton-le-Fylde
Lancashire FY6 8JS
United Kingdom
Email: Info@Purely-Raw.co.uk
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2. Information We Collect
We may collect and process the following types of personal information through our website, in-store, by telephone, by email, and through other direct interactions with us:
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3. Information You Provide Directly
- Name
- Billing and delivery address
- Email address
- Telephone number
- Account login details
- Information provided when contacting us in-store, by telephone, by email, or through our website
- Product reviews or feedback
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4. Order and Payment Information
When you place an order or make a purchase online or in-store, we collect information necessary to process your transaction, including:
- Products ordered
- Order history
- Payment confirmation details
- Transaction information
- Records relating to returns, refunds and customer service issues
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5. CCTV
If we use CCTV at our premises, we may collect images of visitors, customers and staff for safety, security and crime prevention purposes.
Please note that payment card details are processed securely by Shopify Payments and Teya and are not stored by Purely Raw.
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6. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage data
- Pages viewed and time spent on our website
- Referring websites
- Cookie and tracking technology data
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7. How We Use Your Information
- We use your personal information to:
- Process and Fulfil Orders
- Process payments
- Arrange delivery
- Manage returns and refunds
- Communicate about your order, purchase, return or refund
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8. Provide Customer Support
- Respond to enquiries made in-store, by telephone, by email, or through our website
- Resolve complaints
- Provide assistance regarding products and services
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9. Improve Our Website and Services
- Analyse website performance
- Understand customer preferences
- Improve user experience
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10. Marketing Communications
With your consent, we may send:
- Product updates
- Special offers
- News and promotions
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
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11. Security and Fraud Prevention
We may use your information to:
- Protect our premises, website and systems
- Detect and prevent fraud
- Verify customer identity when necessary
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12. Legal and Regulatory Obligations
We may process your information where required to:
- Comply with legal obligations
- Resolve disputes
- Enforce our terms and policies
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13. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Performance of a contract (to fulfil your order)
- Legitimate interests (to improve and protect our business)
- Consent (for marketing communications where required)
- Compliance with legal obligations
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14. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify (our ecommerce platform)
- Shopify Payments and Teya (payment service providers)
- Delivery and courier companies
- IT and website service providers
- Marketing and analytics providers
- Professional advisers and regulatory authorities where required
We do not sell your personal information to third parties.
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15. Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to sell our products and services online.
Information submitted through our website may be processed by Shopify in accordance with Shopify's Privacy Policy.
For more information, please visit Shopify's Privacy Centre:
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16. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Deliver relevant advertising
You can manage cookie preferences through your browser settings or our cookie consent banner.
For further information, please see our Cookie Policy.
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17. Data Retention
We keep personal information only for as long as we need it for the purpose it was collected, including to manage your orders, respond to enquiries, meet legal, tax and accounting requirements, resolve disputes, and protect our business.
- Fulfil the purposes outlined in this Privacy Notice
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and the reason we hold it. When personal information is no longer required, we will securely delete it or anonymise it.
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18. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, we will take steps to ensure appropriate safeguards are in place in line with UK data protection law.
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19. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Ask us to transfer your personal information to you or another organisation, where this right applies
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at:
George@purely-raw.co.uk
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20. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business, legal requirements or services.
Any updates will be published on this page together with the revised "Last Updated" date.
Last Updated: June 2026*
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21. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact:
Purely Raw
Unit 5A, Furness Drive
Poulton-le-Fylde
Lancashire FY6 8JS
United Kingdom
Email: George@purely-raw.co.uk
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22. Complaints
If you are unhappy with how we use your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO).